Refund Policy

This policy applies to all bookings and payments made on villostudio.com, in the online booking form, on WhatsApp or with the Villo Studio team.

What we sell

• We provide studio rental and video, podcast and photo services in Bali. Nothing is shipped to you, so there are no product returns.

• Prices are in Indonesian rupiah (IDR). Payment is made online through Xendit.

What is not refundable

• The deposit is non-refundable.

• Paid time that you did not use during your booking is non-refundable.

• If you cancel, the deposit already paid is non-refundable.

• Rescheduling rules are in our Booking Terms & Conditions.

When we refund

• If the studio cancels or cannot hold your booked session, we offer a new time or refund the full amount you paid.

• If you were charged twice or by mistake, we refund the extra amount.

How to ask for a refund

• Write to support@villo.asia or on WhatsApp +62 823 1324 8882. Please send your name, booking date and payment or invoice number.

• The refund goes back to the payment method you used.